Terms & Conditions

Definition of our terminology as used within this document:

  1. A ‘Project’ is any work undertaken or service provided by Responseo LTD for the Client on their request and as described in our confirmation order email to that Client.
  2. A ‘Client’ is a person, persons, business or organisation using any of the services provided by Responseo LTD Registered Address: 3rd Floor, 207 Regent Street London W1B 3HH Company No: 7719138.
  3. ‘Live Mode’ means the date the website is available on the Client’s chosen domain.
  4. ‘Domain’ is the website address as specified by the Client.
  5. ‘Open Source Software’ is software made freely available to anyone under the GNU General Public License (GPL).
  6. ‘Hosting’ is a yearly cost to keep a clients website activated online.
  7. ‘Content’ is both text and images that the Client requires on the website.
  8. ‘mb’ stands for megabytes and is a measure of storage space.

Responseo Terms & Conditions

  1. The contract between Responseo and the Client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.
  2. The works to be carried out shall be as set out in the Responseo confirmation order email.
  3. Email will be the method of contact with regard to all communication. Although Responseo can be contacted by telephone, we will use email as our method of communication and therefore it is the Client’s responsibility to inform us of any change in email address so we always have up to date email contact details. Responseo can not be held liable in any way relating to communication issues if we are not supplied a valid email address. Responseo will acknowledge all emails within 3 working days.
  4. Responseo will only commence work on a Project after receipt of a non refundable, 50% deposit of the quoted Project fee from the Client. Responseo will also require 25% payment upon overall approval of the home page design. The final 25% payment is to be made on completion of the website. The website will be switched to Live Mode once the Clients remaining balance is paid in full.
  5. The deposit is non refundable.
  6. Level 1 Flash animation refers to 3 hours of Flash development time on the clients website by Responseo.
  7. Responseo shall expect the Client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal.
  8. It is important for the Client to keep in contact with Responseo throughout the entire Project. If a Client does not make contact for 1 week we will make up to 3 attempts to contact the client by email using the email address specified when the client went ahead. If we do not receive a response to these attempts of contact the Project may be terminated, and the deposit will not be refunded.
  9. Where images used on the website have been purchased by Responseo on behalf of the Client, these images are strictly for use on the website only. Responseo are not liable for misuse of these images by the Client or any other person’s copying, altering or distributing the images to individuals or other organisations.
  10. Responseo will host the website if the Client requires us to do so and on receipt of full payment of our Hosting fees. In doing so, Responseo will endeavour to provide a reliable and professional service to the Client at all times but do not guarantee that the website Hosting will be available at all times, especially in the event of a technical failure beyond our control.
  11. All hosting offered by Responseo is limited to 200mb of website space unless otherwise stated in a separate contract. If your site requires more than 200mb of space we will advise of other hosting solutions and then cease hosting the site.
  12. Responseo cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed is a result of a service offered by Responseo.
  13. Where asked to provide search engine optimisation for a Client, Responseo do not guarantee any specific placement or high ranking on search engines, where an agreement for monthly search engine optimisation services has been initiated, the client is required to provide 30 days notice for termination of the agreement whether the initial agreement be verbal or written, the termination notice is required to be provided in writing 30 days prior to termination.
  14. Responseo will provide the Client with an expected completion date for the Project (live on the internet) if requested. Responseo will endeavour to meet any given deadline, but do not guarantee and are not bound in any way to complete the Project by this date. The expected completion date provided by any employee of Responseo is purely an estimate.
  15. It is the Client’s responsibility to check with Responseo whether Open Source Software is being used or not.
  16. The Client shall not be charged for Open Source Software. If there is a charge for a website using Open Source Software, the Client is paying for the installation time. Open Source Software is not owned by Responseo or the Client.
  17. Responseo own all design, artwork and code of the website unless stated otherwise per individual project undertaken. Design, It is the Clients responsibility to request sign over of artwork and code upon payment. If hosting services are provided by Responseo all oustanding amounts including design, artwork and code release charges are payable prior to release and or transfer of the design, artwork and code. If hosting services are not provided by Responseo, design, artwork and code charges are payable prior to upload to the clients webspace. Images will have been purchased by Responseo for the Client, unless the images have been supplied by the Client. Images purchased by Responseo are licensed only for use on the client website and are limited to no more than 20 images dependent on the size of the project. Item 17 is subject to item 16.
  18. All images displayed on the Client’s website will only be used after authorisation by the Client, and are the sole responsibility of the Client regarding usage and copyright. Should any legal issues or claims arise from the content or copyright of any images supplied by the Client or Responseo, they will be the sole responsibility of the Client.
  19. Domain names will be registered by Responseo and also registered to the Responseo current address. Although the domain names are registered to Responseo, the Client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, Responseo will do this within a reasonable time-frame.
  20. A domain name will be registered by Responseo on behalf of the client once we have received the 50% deposit, 25% design payment, 25% final payment and a completed creative brief.
  21. It is the responsibility of the Client to renew their domain names when due. If a domain name expires, Responseo can not be held liable for this. However, Responseo will make reasonable effort to contact the Client regarding domain renewal.
  22. When a Client renews Hosting with Responseo, this also includes domain renewal if the renewal is needed to keep the site functioning and was purchased as part of the Hosting package. If the Client does not renew the Hosting, their domain name could be made available to the public for purchase and Responseo can not be held liable for this.
  23. Renewal of Hosting is due on a yearly basis. The date of renewal will be annually from the date the website was ordered by the Client. The Hosting will not be renewed if Responseo cannot contact the Client or the Client requests for Responseo to not host this site. This will also affect the domain as per item 22.
  24. The Hosting renewal charge must be received within 10 days of the Hosting expiry date. Responseo reserve the right to deactivate any website where the Hosting has expired and the Client has not paid the renewal charge. There will be an admin fee set by Responseo for reactivating the website/Hosting.
  25. If the Client does not use Responseo Hosting services, then the management and Hosting of the Domain name are the full responsibility of the Client.
  26. Responseo will provide 1 years free hosting providing the client pays their deposit payment within 48 hours. If the deposit payment is not received within 48 hours then Responseo reserve the right to charge £100 for 1 years hosting of the clients website.
  27. Should a Client wish to move Hosting away from Responseo or transfer a Domain name away from Responseo, a £50 admin charge will be issued, which must be paid before the transfer takes place.
  28. Responseo has no control of, or responsibility for, the content of Clients’ websites. In no way does the textual or image based Content of our Client’s web sites constitute Responseo endorsement, or approval of the website or the material contained within the website. Responseo has not verified any of the materials, images or information contained within our Client’s web sites and is not responsible for the content or performance of these sites or for the Client’s transactions with them. Responseo provides links or references to our Client’s websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but does not guarantee or warrant that such links will point to the intended Client site at all times.
  29. Responseo are not liable for loss, damage or corruption to files or information stored on its servers or individual PCs relating to a Client’s website. The Client is solely responsible for any information or files relating to its website.
  30. If a Domain name is purchased by the Client through a company other than Responseo, the Client has full responsibility in making sure that the domain name is renewed when due. Responseo will not renew the Domain name when annual Hosting renewal is due if the Domain name is purchased through a company other than Responseo.
  31. Responseo will take a 4.5% service charge payment on any payments received using a credit or debit card. If this is not acceptable to the client, we also accept BACS and Cheque as an alternative payment method.
  32. If website script / code constructed by Responseo is tampered with by a third party known or unknown to Responseo, Responseo will not be liable for any problems nor will Responseo be liable to provide any support for the website script and coding.
  33. After sales support is provided only on the code which is constructed by Responseo which has not been tampered with as per item 32, this exlcudes support required as a result of website hacking.
  34. Responseo endeavours to ensure that website script / code is secure, if your website is hacked, Responseo is not liable for any loss or damages as a result nor is Responseo liable to provide any unpaid support.
  35. Responseo reserves the right to suspend web hosting and email hosting services if client accounts remain in arrears after payment request has been made, this applys to all services carried out by Responseo related or unrelated to website design. Responseo is not liable for any loss or damages incurred by the client due to suspension of services due to outstanding payments.
  36. Responseo makes no claims that the contents of this website may be lawfully viewed or downloaded outside England and Wales. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the United Kingdom, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this website are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this website’s Content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.