Terms & Conditions

Definition of our terminology as used within this document:

  1. A ‘Project’ is any work undertaken or service provided by Voco Digital for the Client on their request and as described in our confirmation order email to that Client.
  2. A ‘Client’ is a person, persons, business or organisation using any of the services provided by Voco Digital Registered Address: 3rd Floor, 207 Regent Street London W1B 3HH.
  3. ‘Live Mode’ means the date the website is available on the Client’s chosen domain.
  4. ‘Domain’ is the website address as specified by the Client.
  5. ‘Open Source Software’ is software made freely available to anyone under the GNU General Public License (GPL).
  6. ‘Hosting’ is a yearly cost to keep a clients website activated online.
  7. ‘Content’ is both text and images that the Client requires on the website.
  8. ‘mb’ stands for megabytes and is a measure of storage space.

Voco Digital Terms & Conditions

  1. The contract between Voco Digital and the Client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.
  2. The works to be carried out shall be as set out in the Voco Digital confirmation order email.
  3. Email will be the method of contact with regard to all communication. Although Voco Digital can be contacted by telephone, we will use email as our method of communication and therefore it is the Client’s responsibility to inform us of any change in email address so we always have up to date email contact details. Voco Digital can not be held liable in any way relating to communication issues if we are not supplied a valid email address. Voco Digital will acknowledge all emails within 3 working days.
  4. Voco Digital will only commence work on a Project after receipt of a non refundable, 50% deposit of the quoted Project fee from the Client. Voco Digital will also require 25% payment upon overall approval of the home page design. The final 25% payment is to be made on completion of the website. The website will be switched to Live Mode once the Clients remaining balance is paid in full.
  5. The deposit is non refundable.
  6. Level 1 Flash animation refers to 3 hours of Flash development time on the clients website by Voco Digital.
  7. Voco Digital shall expect the Client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal.
  8. It is important for the Client to keep in contact with Voco Digital throughout the entire Project. If a Client does not make contact for 1 week we will make up to 3 attempts to contact the client by email using the email address specified when the client went ahead. If we do not receive a response to these attempts of contact the Project may be terminated, and the deposit will not be refunded.
  9. Where images used on the website have been purchased by Voco Digital on behalf of the Client, these images are strictly for use on the website only. Voco Digital are not liable for misuse of these images by the Client or any other person’s copying, altering or distributing the images to individuals or other organisations.
  10. Voco Digital will host the website if the Client requires us to do so and on receipt of full payment of our Hosting fees. In doing so, Voco Digital will endeavour to provide a reliable and professional service to the Client at all times but do not guarantee that the website Hosting will be available at all times, especially in the event of a technical failure beyond our control.
  11. All hosting offered by Voco Digital is limited to 200mb of website space unless otherwise stated in a separate contract. If your site requires more than 200mb of space we will advise of other hosting solutions and then cease hosting the site.
  12. Voco Digital cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed is a result of a service offered by Voco Digital.
  13. Where asked to provide search engine optimisation for a Client, Voco Digital do not guarantee any specific placement or high ranking on search engines, where an agreement for monthly search engine optimisation services has been initiated, the client is required to provide 30 days notice for termination of the agreement whether the initial agreement be verbal or written, the termination notice is required to be provided in writing 30 days prior to termination.
  14. Voco Digital will provide the Client with an expected completion date for the Project (live on the internet) if requested. Voco Digital will endeavour to meet any given deadline, but do not guarantee and are not bound in any way to complete the Project by this date. The expected completion date provided by any employee of Voco Digital is purely an estimate.
  15. It is the Client’s responsibility to check with Voco Digital whether Open Source Software is being used or not.
  16. The Client shall not be charged for Open Source Software. If there is a charge for a website using Open Source Software, the Client is paying for the installation time. Open Source Software is not owned by Voco Digital or the Client.
  17. Voco Digital own all design, artwork and code of the website unless stated otherwise per individual project undertaken. Design, It is the Clients responsibility to request sign over of artwork and code upon payment. If hosting services are provided by Voco Digital all oustanding amounts including design, artwork and code release charges are payable prior to release and or transfer of the design, artwork and code. If hosting services are not provided by Voco Digital, design, artwork and code charges are payable prior to upload to the clients webspace. Images will have been purchased by Voco Digital for the Client, unless the images have been supplied by the Client. Images purchased by Voco Digital are licensed only for use on the client website and are limited to no more than 20 images dependent on the size of the project. Item 17 is subject to item 16.
  18. All images displayed on the Client’s website will only be used after authorisation by the Client, and are the sole responsibility of the Client regarding usage and copyright. Should any legal issues or claims arise from the content or copyright of any images supplied by the Client or Voco Digital, they will be the sole responsibility of the Client.
  19. Domain names will be registered by Voco Digital and also registered to the Voco Digital current address. Although the domain names are registered to Voco Digital, the Client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, Voco Digital will do this within a reasonable time-frame.
  20. A domain name will be registered by Voco Digital on behalf of the client once we have received the 50% deposit, 25% design payment, 25% final payment and a completed creative brief.
  21. It is the responsibility of the Client to renew their domain names when due. If a domain name expires, Voco Digital can not be held liable for this. However, Voco Digital will make reasonable effort to contact the Client regarding domain renewal.
  22. When a Client renews Hosting with Voco Digital, this also includes domain renewal if the renewal is needed to keep the site functioning and was purchased as part of the Hosting package. If the Client does not renew the Hosting, their domain name could be made available to the public for purchase and Voco Digital can not be held liable for this.
  23. Renewal of Hosting is due on a yearly basis. The date of renewal will be annually from the date the website was ordered by the Client. The Hosting will not be renewed if Voco Digital cannot contact the Client or the Client requests for Voco Digital to not host this site. This will also affect the domain as per item 22.
  24. The Hosting renewal charge must be received within 10 days of the Hosting expiry date. Voco Digital reserve the right to deactivate any website where the Hosting has expired and the Client has not paid the renewal charge. There will be an admin fee set by Voco Digital for reactivating the website/Hosting.
  25. If the Client does not use Voco Digital Hosting services, then the management and Hosting of the Domain name are the full responsibility of the Client.
  26. Voco Digital will provide 1 years free hosting providing the client pays their deposit payment within 48 hours. If the deposit payment is not received within 48 hours then Voco Digital reserve the right to charge £100 for 1 years hosting of the clients website.
  27. Should a Client wish to move Hosting away from Voco Digital or transfer a Domain name away from Voco Digital, a £50 admin charge will be issued, which must be paid before the transfer takes place.
  28. Voco Digital has no control of, or responsibility for, the content of Clients’ websites. In no way does the textual or image based Content of our Client’s web sites constitute Voco Digital endorsement, or approval of the website or the material contained within the website. Voco Digital has not verified any of the materials, images or information contained within our Client’s web sites and is not responsible for the content or performance of these sites or for the Client’s transactions with them. Voco Digital provides links or references to our Client’s websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but does not guarantee or warrant that such links will point to the intended Client site at all times.
  29. Voco Digital are not liable for loss, damage or corruption to files or information stored on its servers or individual PCs relating to a Client’s website. The Client is solely responsible for any information or files relating to its website.
  30. If a Domain name is purchased by the Client through a company other than Voco Digital, the Client has full responsibility in making sure that the domain name is renewed when due. Voco Digital will not renew the Domain name when annual Hosting renewal is due if the Domain name is purchased through a company other than Voco Digital.
  31. Voco Digital will take a 4.5% service charge payment on any payments received using a credit or debit card. If this is not acceptable to the client, we also accept BACS and Cheque as an alternative payment method.
  32. If website script / code constructed by Voco Digital is tampered with by a third party known or unknown to Voco Digital, Voco Digital will not be liable for any problems nor will Voco Digital be liable to provide any support for the website script and coding.
  33. After sales support is provided only on the code which is constructed by Voco Digital which has not been tampered with as per item 32, this exlcudes support required as a result of website hacking.
  34. Voco Digital endeavours to ensure that website script / code is secure, if your website is hacked, Voco Digital is not liable for any loss or damages as a result nor is Voco Digital liable to provide any unpaid support.
  35. Voco Digital reserves the right to suspend web hosting and email hosting services if client accounts remain in arrears after payment request has been made, this applys to all services carried out by Voco Digital related or unrelated to website design. Voco Digital is not liable for any loss or damages incurred by the client due to suspension of services due to outstanding payments.
  36. Voco Digital makes no claims that the contents of this website may be lawfully viewed or downloaded outside England and Wales. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the United Kingdom, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this website are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this website’s Content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

Voco Digital